Exchange Policy

At HAMBA, we want you to feel confident about every purchase. We carefully inspect our products before dispatch, but we understand that sometimes you may need to exchange your shoes due to sizing issues or a product-related problem.

Please read our exchange policy below before placing your order.

1. Exchange Eligibility

You can request an exchange within 7 days of receiving your order if:

  • The shoe size does not fit you properly.

  • You have received a defective or damaged product.

  • You have received the wrong product, size, or color.

  • The product has a manufacturing-related issue.

To be eligible for an exchange, the product must be:

  • Unworn and unused.

  • In its original condition.

  • Returned with the original shoe box and packaging.

  • Free from dirt, stains, scratches, or any signs of use.

  • Accompanied by your order details or proof of purchase.

Please try the shoes on indoors and on a clean surface to make sure the size is right. Once the shoes show signs of outdoor use, we may not be able to accept an exchange.

2. Size Exchange

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to availability.

If the requested size is unavailable, HAMBA may offer an alternative size or product of equivalent value.

For a size exchange, the product must remain unused and in its original packaging.

3. Defective or Damaged Products

If you receive a product that is damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

We may request clear photos or videos of the product to verify the issue.

If the issue is confirmed to be our responsibility, we will arrange an exchange according to our available stock.

4. Wrong Product Received

If you receive a different product, size, or color from what you ordered, please contact us within 48 hours of delivery.

After verification, HAMBA will arrange the appropriate exchange.

5. Exchange Process

To request an exchange:

Step 1: Contact HAMBA through our official contact number or customer support channel.

Step 2: Provide your order number and explain the reason for the exchange.

Step 3: Send photos of the product if requested by our support team.

Step 4: Once your request is approved, follow the return instructions provided by our team.

Step 5: After receiving and inspecting the returned product, we will process the exchange.

6. Exchange Delivery Charges

For size exchanges or customer-requested changes, the applicable return and re-delivery charges may be payable by the customer.

However, if the exchange is required because HAMBA sent the wrong product or the product has a confirmed manufacturing defect, HAMBA will take responsibility for the applicable exchange delivery cost.

7. Non-Exchangeable Products

We cannot accept exchanges if:

  • The product has been worn outdoors.

  • The product is dirty, stained, scratched, or damaged due to customer use.

  • The original packaging or shoe box is missing or significantly damaged.

  • The exchange request is made after the eligible exchange period.

  • The product has been modified or repaired after delivery.

  • The damage occurred due to improper use or care.

8. Product Inspection

All returned products are subject to inspection before an exchange is approved.

If the returned product does not meet our exchange requirements, HAMBA reserves the right to reject the exchange request.

9. Important Note

Leather is a natural material, so minor variations in texture, grain, shade, or natural markings may occur from one pair to another. These natural characteristics are not considered manufacturing defects.

Product colors may also appear slightly different depending on your screen or device settings.

10. Contact Us

If you have any questions regarding our Exchange Policy or need to request an exchange, please contact HAMBA.

Phone: 01866290587
Address: Hazaribagh, Jawchor, Dhaka, Bangladesh

We are always happy to help you find the right pair.

HAMBA — Leather Shoes, Made with Care.